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Astute Receives 2019 Contact Center Technology Award from CUSTOMER Magazine

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COLUMBUS, Ohio–(BUSINESS WIRE)–Astute, trusted by the world’s most innovative brands to deliver better customer engagement, today announced that TMC has named Astute Agent as a 2019 Contact Center Technology Award winner, presented by CUSTOMER Magazine. Astute Agent is a case management CRM platform that enables agents to deliver a personalized, consistent customer experience.

This 14th-annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.

Astute Agent is the only case management CRM truly purpose-built for consumer engagement. It provides guided workflows leveraging contextual information and an integrated agent knowledge base. Customer interactions across phone, email, social, web, mobile, chat, voice and others are integrated into a single system of record. With a single, streamlined interface, agents can efficiently interact across all channels without switching between screens. Key features include: omni-channel interaction routing, next best action, goodwill management and gift card issuance, automated response writing, dynamic field displays, and automated data quality assurance.

“We’re honored to receive this industry recognition,” said Alex George, CTO, Astute. “Astute Agent is designed to proactively support agents in their daily work, reducing their cognitive burden and freeing them to focus on meaningfully engaging with each customer. The solution is a core component of our mission to help enterprises improve customer engagement and drive future growth.”

Congratulations to Astute for being awarded a 2019 CUSTOMER Magazine Contact Center Technology Award. Astute Agent has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize their achievement.”

Results of the 2019 CUSTOMER Contact Center Technology Award are published in CUSTOMER Magazine online and on TMCnet.

About Astute

Astute’s customer engagement software powers smarter CX and delivers invaluable first-party customer data for the world’s most innovative brands. The Astute suite makes it easy for companies to engage and delight individual customers across all channels, while gathering first-hand insight to improve the experience for everyone. Astute blends AI-driven customer self-service, best-of-breed agent desktop, and powerful customer analytics to drive efficiency, loyalty, and brand protection for consumer brands all over the world. Learn more at astutesolutions.com.

About CUSTOMER

Since 1982, CUSTOMER Magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com for more information.

About TMC

Through education, industry news, live events and social influence, global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. As a result, leading technology vendors turn to TMC for unparalleled branding, thought leadership and lead generation opportunities. Their in-person and online events deliver unmatched visibility and sales prospects. Through custom lead generation programs, TMC provides clients with an ongoing stream of leads that turn into sales opportunities and build databases. For more information about TMC, visit www.tmcnet.com.



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Campaign to stop ‘killer robots’ takes peace mascot to UN | Science

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An international campaign takes its battle to outlaw “killer robots” to the UN this week with a new ally – a “peace robot”.

Created by an inventor from the BBC programme Robot Wars, the droid, known as David Wreckham, has been recruited to deliver a message to world leaders in New York on Monday.

The robot will drop a letter to UN diplomats demanding that robots not guided by human remote control which could accidentally start wars or cause mass atrocities should be outlawed by the same type of international treaty that bans chemical weapons.

Unlike drones, which are controlled by military teams often thousands of miles away from where they are deployed, critics say that autonomous killer robots have the potential to do disastrous things they were not originally programmed for.

Wreckham will also visit the Manhattan headquarters of hi-tech corporations, calling on them to desist from developing technologies for autonomous weapons.

Ray Tait built the robot out of old saucepans, the motor for an electric wheelchair and a soap dish for a mouth back in 2003.

“It has been in retirement in my garage up in Suffolk for years,” he said as he prepared to fly out to New York with a delegation from the Campaign to Stop Killer Robots for their Monday meeting with global leaders.

“Wreckham was never built as a fighting robot and was meant to do other things, like play football at the Olympics for Robots on a pilot programme called Techno Games.

“They only made the pilot programmes and then the show was cancelled because of cuts at the BBC. So poor old Wreckham went into the garage and looked like he’d never get out of it ever again.”

However, a call from Tait’s friend Noel Sharkey, an emeritus professor of artificial intelligence and robotics at the University of Sheffield and a prominent campaigner against killer robots, resurrected Wreckham.

“Noel asked me if his campaign group could use the robot as a kind of mascot for the campaign, to represent the good side of robots and what they can do for humanity. I agreed instantly, as I entirely support the aims of the campaign,” said Tait.

“The capacity for autonomous machines designed to kill to go completely out of control is massive. Even human remote-controlled machines like drones do strange things you don’t expect. I have seen my drone behave oddly and go wrong when I was flying it near pylons. It had gone out of control. But this could be much worse with an autonomous weapon or “killer robot” because there is no one who can press a button with an automatic kill-switch to destroy it if it gets out of control.”

Clare Conboy, the communications director for the Campaign to Stop Killer Robots, said they had recruited Wreckham to “show that not all robots are going to be as friendly as he is”.

Conboy said 26 heads of state and 21 Nobel peace prize laureates have backed their campaign to have killer robots banned in international law.

During his trip to New York, Wreckham will also visit Times Square alongside a delegation including the UN under-secretary general and high representative for disarmament, Izumi Nakimitsu, Nobel peace prize laureate Jody Williams, Sharkey, tech worker Liz O’ Sullivan, and youth campaigner Mariana Sanz.

In contrast to military AI killing machines, Tait described his android as “the peace robot fighting for a cause I believe in”.

As for his invention’s name, he added: “Yes, he is named after David Beckham, because I loved watching him play football. Wreckham wasn’t too bad a player on that programme either, so the name was obvious.”



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Foundational Nanowire Technology Patent Issued to University of Washington, Licensed Exclusively to Cambrios

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SNW is a key driver for touch sensors in foldable consumer electronics and super-large form factor interactive displays. Individual silver nanowires are first grown through chemical synthesis, then formulated into a liquid suspension for coating onto a flexible film to give the film conductive properties while maintaining high transparency. The University of Washington’s pioneering research into synthesis techniques for high-quality, mass-producible nanowires in the early 2000’s, resulted in multiple patent filings.

The United States Patent Office has issued a patent to University of Washington, U.S. Patent Number 10,384,936, which covers polyol synthesis, a commercially viable method capable of mass-production of metal nanowires and other nanostructures at high yield.

Cambrios is known throughout the industry for its significant patent portfolio and respect for intellectual property, and has been the exclusive licensee of U.S. Patent Number 10,384,936.

“We believe that the ‘936 patent is the strongest, earliest, and most encompassing patent covering the polyol synthesis process for producing silver nanowires and other nanostructures of commercial relevance, and we are pleased to be the exclusive licensee for this groundbreaking invention.  Since the beginning, Cambrios has been defined by its commitment to respecting the intellectual property rights of others. Our long partnership with the University of Washington continues to bear fruit, and there is more to come,” said Dr. Michael Spaid, Chief Technology Officer at Cambrios.

CoMotion is UW’s collaborative innovation hub dedicated to expanding the economic and societal impact of the UW community and beyond. By developing and connecting to local and global innovation ecosystems, CoMotion guides and partners with faculty, researchers, students, and entrepreneurs on their path to market, and helps them amplify the impact of their ideas.

Media Inquiries:
Neal Leavitt
Leavitt Communications
neal@leavcom.com
(760) 639-2900

 

SOURCE Cambrios Film Solutions



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Abu Dhabi’s Mubadala launches $250 million Middle East tech funds

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Abu Dhabi city skyline, United Arab Emirates.

kasto80 | iStock | Getty Images

ABU DHABI – Abu Dhabi is doubling down on its push into the technology sector with a $250 million investment to support start-ups from the Middle East and North Africa region.

Mubadala, Abu Dhabi’s state investment arm, announced Monday its new MENA tech funds will invest in companies and venture funds that help boost local tech incubator Hub71.

Hub71 was launched earlier this year as part of a broader effort by the government of the United Arab Emirates (UAE) to diversify its economy. Microsoft and SoftBank are also partners in the Abu Dhabi-based scheme. Hub71 offers incentives like office space and health care coverage to encourage start-ups to set up shop in the region.

States like Abu Dhabi and Dubai in the UAE, as well as other countries in the Middle East, are increasingly pumping funds into local tech ecosystems, in part to help reduce their reliance on oil-dependent industries.

“There’s a huge amount of untapped potential in the UAE and the wider region and we are on the right path to foster more home-grown innovations, attract exceptional talent and accelerate the evolution of a flourishing tech industry in the Emirate,” said Ibrahim Ajami, Head of Ventures at Mubadala Capital, in a press release Monday.

Ajami said the new MENA tech funds will build on Mubadala’s ten years of experience investing in tech companies from around the world. The state investor committed $15 billion to Softbank’s Vision Fund I, which has bankrolled tech companies like Uber, WeWork and Slack. Mubadala started its tech portfolio in 2007 with $770 million stake in U.S. chipmaker Advanced Micro Devices, which it sold last month after making $4.25 billion, according to Reuters.

The first investment of the new Middle East-focused funds went toward a Dubai-based start-up called Bayzat. Bayzat, which helps companies automate HR administration, was one of the first companies to set up its operations in Hub71.

Meanwhile WeWork is planning to launch its first space in the UAE next year in Hub71. The embattled office-sharing start-up postponed its IPO last month as investors raised alarms over the company’s big losses and the leadership of its now-ousted CEO Adam Neumann.



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